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Return And Refund Policy

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.


When the product is incorrect from the one that the customer ordered or when the item is damaged, and the customer canreplace it within 7days after delivery, we will ask the customer to send the product backto our factory (full address will be provided to the customer via email). In this case, the customer shall not be held responsible for all the shipping fees. After 7 days of delivery of the product, we shall be not liable to accept a return from the Customers.

In this case, we will reship a new item and the customer shall return the product to us.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • All customers must contact layasa.comfor approval before sending or returning any item to us.
  • layasa.comwill not be responsible for the returned item without prior notification to us.

In a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email [email protected]

We will refund you back in the following circumstances:

1.    If we conclude that the original payment was made out of fraud;

2.    If there is duplicate payment was made due to technical glitch, or any other error;

3.    If we make a refund as per the provision of our refund policy which is updated by us from time to time;

4.    If we consider the refund is necessary as per customer support staff as per our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back-office staff confirmsa refund. Then, a refund will be made accordingly.


Note: www.layasa.comreserves the right of any changes tothe Return and refund policy. Any changes will be updated on our website.



Our refund policies are simple. You can claim a refund by:

  1. Send us an email at [email protected].



We will refund your order to the original payment method, once it has been processed.


The complete refund process normally takes about 5-15working days from the date of confirmation of refund.


Our Cancellation Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Cancellation Policy at any time.

Here, at, if you wish to cancel your purchase order after confirmation,

  • If the order is not confirmed then you can make a cancellation request and we will approve it.
  • If the order already confirmed or in preparation for shipment then no cancellation will be allowed.

For Cancellation, you can contact us at our email [email protected]Upon cancellation, the refund applies to our products only at our sole discretion.

All refunds will be issued as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.

We take customer feedback very seriously and use it to constantly improve our products and quality of service.



  • Partial cancellations are allowed subject to confirmation from our back-office staff. A partial refund will be made in case of partial cancellation.



  • In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be canceled whatsoever and https://www.layasa.comwill not be liable to pay any refund to you in all such cases.



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